Service Technician
Dickinson, TX
Full Time
Mid Level
Service Technician (Field & Shop Support)
📍 Dickinson, Texas
Employment Type: Full-Time
Experience Level: Associate (5+ years)
Industry: Engineering / Staffing & Recruiting
Travel Requirement: Up to 40% (including offshore)
Position Overview
We are seeking a skilled and dependable Service Technician to support equipment repair, calibration, field service operations, and customer training. This role combines hands-on technical work in a shop environment with travel to customer and offshore locations.
The ideal candidate is mechanically inclined, detail-oriented, and comfortable working both independently and in a team setting.
Key Responsibilities
🔧 Repair & Service
- Inspect, diagnose, and repair tools in both shop and field environments
- Perform calibration and routine maintenance of equipment
🌍 Field Service
- Travel to customer sites (up to 40%) to operate and support tooling applications
- Provide on-site troubleshooting and technical support
💻 Documentation & Reporting
- Accurately enter repair data and service details into internal systems
- Track parts usage and maintain service records
🧰 Toolbox Fabrication
- Modify and prepare toolboxes for equipment kits
- Paint and apply decals as needed
📦 Trade Show Support
- Pack and unpack tools and equipment for exhibitions and events
📊 Inventory Management
- Maintain inventory records and assist with physical counts
📞 Customer Support
- Answer calls and provide technical assistance as needed
🎓 Training & Demonstrations
- Conduct product training and demonstrations at customer sites
- Support sales efforts through technical expertise
🔄 Product Conversions
- Perform product conversions according to production orders
Qualifications
- Minimum 5 years of relevant technical/service experience
- Strong mechanical aptitude and troubleshooting ability
- Ability to work independently with minimal supervision
- Excellent organizational and multitasking skills
- Strong communication and customer service abilities
- Valid driver’s license required
Physical Requirements
- Ability to lift up to 50 lbs unassisted
- Ability to climb ladders and scaffolding
- Comfortable working in physically demanding environments
Work Environment & Expectations
- Maintain a professional appearance and demeanor
- Follow all safety protocols and procedures
- Demonstrate reliability, punctuality, and teamwork
- Ability to follow written and verbal instructions accurately
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