Director 3 - Facilities Operations

Geneva, NY

Full Time

Mid Level

Director of Facilities Operations

Location: Geneva, New York
Industry: Facilities Management / Higher Education
Employment Type: Full-Time
Experience Level: Director (5+ Years)
Relocation Assistance: Available

Position Overview

Carter Support Services is seeking a strategic and experienced Director of Facilities Operations to lead large-scale, integrated facilities management (IFM) operations within a complex environment.

This role requires a high-impact leader who can oversee multi-functional operations, manage significant budgets, and collaborate directly with executive leadership and key stakeholders. The ideal candidate will bring a strong balance of operational excellence, financial acumen, and leadership capability.

Key Responsibilities

Facilities & Operations Leadership

Oversee maintenance and operations of building systems including HVAC, electrical, plumbing, and utilities
Lead integrated services including custodial, grounds, and construction operations
Ensure safe, efficient, and compliant facility operations

Financial Management

Manage and oversee an annual operating budget of up to $9M
Drive financial performance through forecasting, cost controls, and optimization strategies

Capital Projects & Construction

Lead construction and capital improvement projects from planning through execution
Ensure projects are delivered on time, within budget, and aligned with operational goals

Executive & Client Engagement

Build and maintain strong relationships with C-suite stakeholders and key partners
Translate operational and financial data into actionable insights for leadership

Team Leadership & Development

Lead, mentor, and develop cross-functional teams in a complex environment
Oversee hiring, training, and performance management of staff and leadership teams

Qualifications

Bachelor’s degree or equivalent work experience
Minimum 5 years of management experience leading facilities or operations teams
Minimum 5 years of experience in Integrated Facilities Management (IFM)
Proven experience managing multi-million-dollar operating and/or capital budgets
Strong ability to influence and communicate with executive leadership
Experience working in complex environments such as higher education, healthcare, or large campuses preferred

What We’re Looking For

Strategic thinker with strong operational leadership
Financially driven with experience managing large budgets
Strong communicator who can influence at the executive level
Proven leader in facilities, construction, and project management
Ability to thrive in a fast-paced, complex environment

About Carter Support Services

Carter Support Services connects high-performing professionals with impactful leadership opportunities. We focus on aligning top talent with organizations that value operational excellence, strategic thinking, and long-term growth.

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Please elaborate on your experience managing facilities operations in a complex, multi-functional environment — specifically, which service lines you oversaw (e.g., physical plant, custodial, grounds, construction) and the scale of those operations.*

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