Job Title:

Customer Service Representative

Location: Spring, TX (KDC GLOWBALL – 2400 FM 2920, Spring, TX)
Reports To: Guest Services Supervisor / Operations Manager
Employment Type: Full-Time or Part-Time

About KDC GLOWBALL

KDC GLOWBALL offers an unforgettable glow-in-the-dark basketball experience and family entertainment destination with dynamic lighting, music, leagues, events, and open-play sessions. We are committed to providing exceptional experiences for every guest — from athletes to families — in a fun, safe, and welcoming environment. (kdcglowball.com)

Role Summary

We’re seeking a friendly, energetic Customer Service Representative to deliver outstanding service and support to guests both in person and over the phone. You’ll be the face of KDC GLOWBALL, assisting with check-ins, answering questions, resolving guest concerns, and ensuring every visitor has a positive experience.

Key Responsibilities

Guest Engagement & Front-Line Service

• Greet and assist guests as they arrive for open play, leagues, events, and parties.

• Provide clear, accurate information about pricing, schedules, programs, promotions, and facility rules.

• Answer phone calls, emails, and online inquiries in a timely, professional, and friendly manner.

Reservations & Check-In Support

• Process reservations, walk-in admissions, rentals, and payment transactions using the point-of-sale (POS) system.

• Check guests in for sessions, events, and league play, ensuring accurate records and smooth flow.

• Manage waitlists, substitutions, and guest requests with efficiency and courtesy.

Problem Solving & Issue Resolution

• Listen to guest concerns, resolve issues, or escalate to management when needed.

• Maintain composure and professionalism during high-volume periods or challenging situations.

Facility & Safety Support

• Communicate facility policies, safety guidelines, and expectations to guests.

• Help monitor lobby, court, and common areas to ensure safe guest behavior and cleanliness.

• Coordinate with housekeeping and operations to support facility readiness.

Team Collaboration

• Partner with sales, operations, housekeeping, and management to support overall guest experience goals.

• Attend team meetings, share guest feedback, and contribute ideas for improving service.

Qualifications

Required

• Excellent communication and interpersonal skills with a positive, guest-focused attitude.

• Comfortable handling in-person and phone interactions with diverse customers.

• Basic computer and POS experience (training provided as needed).

• Ability to work a flexible schedule, including evenings, weekends, and event times.

Preferred

• Previous customer service experience in recreation, entertainment, hospitality, or retail.

• Familiarity with booking/reservation systems, CRM, or ticketing software.

• Strong problem-solving skills and ability to stay calm under pressure.

Working Environment

• Fast-paced, high-energy environment with frequent guest interactions.

• Requires standing, walking, and interacting on the front lines with visitors.

• Schedule will include evenings, weekends, and peak event sessions.

What We Offer

• Competitive hourly pay with opportunities for growth.

• Supportive team environment at a unique entertainment venue.

• Training and development in customer engagement and systems.