Front Desk Manager (Hotel)

Atlanta, GA

Part Time to Full Time

Mid Level

Hotel Front Desk Manager
Company: Carter Support Services
Location: Atlanta, Georgia

Position Summary

Carter Support Services is seeking an experienced and customer-focused Hotel Front Desk Manager to oversee daily front desk operations and ensure exceptional guest experiences. This role is responsible for managing front desk staff, coordinating guest services, and maintaining high standards of hospitality, professionalism, and operational efficiency.

The ideal candidate is a strong leader with a passion for service excellence, effective team management skills, and the ability to resolve issues calmly and efficiently in a fast-paced hotel environment.

Key Responsibilities

Oversee daily front desk operations, including check-in, check-out, reservations, and guest inquiries
Supervise, train, schedule, and mentor front desk staff
Ensure outstanding guest service and promptly resolve guest concerns or complaints
Maintain accurate guest records, billing, and cash handling procedures
Coordinate with housekeeping, maintenance, and management teams to ensure smooth operations
Enforce hotel policies, procedures, and service standards
Monitor occupancy, room availability, and special guest requests
Prepare reports related to occupancy, staffing, and guest satisfaction
Ensure compliance with safety, security, and company policies

Required Qualifications

3+ years of experience in hotel front desk or hospitality operations
Prior supervisory or management experience
Strong customer service and interpersonal skills
Proficiency with hotel property management systems (PMS)
Ability to handle guest issues professionally and efficiently
Strong organizational and multitasking abilities
Flexible schedule, including evenings, weekends, and holidays

Preferred Qualifications

Experience managing front desk operations in a mid- to large-sized hotel
Knowledge of reservation systems and revenue management principles
Hospitality or business-related education or certification

Core Competencies

Guest-focused service mindset
Leadership and team development
Problem-solving and conflict resolution
Attention to detail and accountability
Communication and collaboration

Why Join Carter Support Services

Opportunity to lead guest-facing operations in a dynamic hospitality environment
Supportive and professional team culture
Competitive compensation and benefits
Growth and advancement opportunities

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