Front Desk Clerk (Hotel)

Atlanta, GA

Part Time to Full Time

Mid Level

Front Desk Clerk (Hotel)
Company: Carter Support Services
Location: Atlanta, Georgia

Position Summary

Carter Support Services is seeking a friendly, professional, and dependable Front Desk Clerk to serve as the first point of contact for hotel guests in Atlanta. This role is responsible for delivering excellent customer service, handling guest check-ins and check-outs, managing reservations, and supporting smooth daily front desk operations.

The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced hospitality environment.

Key Responsibilities

Greet guests warmly and complete check-in and check-out procedures
Manage reservations, room assignments, and guest inquiries
Answer phone calls, emails, and respond to guest requests promptly
Process payments, billing transactions, and maintain accurate records
Address guest concerns professionally and escalate issues when necessary
Coordinate with housekeeping and maintenance teams regarding room status
Follow hotel policies, procedures, and customer service standards
Maintain a clean, organized, and professional front desk area
Support safety, security, and emergency procedures

Required Qualifications

High school diploma or equivalent
1+ year of customer service or hospitality experience (hotel experience preferred)
Strong communication and interpersonal skills
Basic computer skills and comfort using reservation or booking systems
Ability to multitask and remain calm under pressure
Flexible availability, including evenings, weekends, and holidays

Preferred Qualifications

Experience using hotel property management systems (PMS)
Cash handling or billing experience
Hospitality or customer service training or certification

Core Competencies

Customer-focused service mindset
Attention to detail and accuracy
Professionalism and reliability
Problem-solving skills
Team collaboration

Why Join Carter Support Services

Opportunity to work in a guest-facing hospitality role
Supportive and team-oriented environment
Competitive pay and benefits
Training and career advancement opportunities

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