NOW HIRING: GENERAL MANAGER — KDC GLOWBALL

Location: Spring, TX
Employment Type: Full-Time
Reports To: Owner / Executive Leadership

About Us:
KDC GLOWBALL is an immersive indoor glow-in-the-dark basketball and entertainment facility where cutting-edge LED lighting meets high-energy fun. We offer glowball sessions, leagues, skills programs, birthday and group events, and unforgettable experiences for players and families. Our mission is to provide a safe, exciting, and community-focused environment for guests of all ages.

Learn more: https://kdcglowball.com/#welcome

Position Overview

We’re seeking an experienced General Manager to lead and grow our facility’s operations, team, and guest experience. As the driving force behind day-to-day leadership, you’ll ensure operational excellence in all areas — from customer service to sales, staff development, safety, and financial performance.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and motivate a diverse team including supervisors, sales, customer service, operations, and support staff.

• Develop staffing plans, training programs, and performance evaluations.

• Promote a positive, supportive, and guest-first culture.

Operational Oversight

• Oversee all facility operations to ensure smooth execution of glowball sessions, leagues, events, and daily activities.

• Maintain facility appearance, safety standards, and readiness at all times.

Financial & Business Performance

• Manage budgets, labor costs, revenue forecasting, and profit and loss.

• Analyze metrics including sales, attendance, retention, and customer satisfaction to drive improvements.

• Partner with marketing to optimize promotions and programs.

Customer Experience & Community Engagement

• Champion exceptional guest service and consistently exceed guest expectations.

• Respond to guest feedback and lead resolution efforts.

• Represent KDC GLOWBALL in community partnerships and local outreach.

Safety & Compliance

• Ensure strict adherence to safety protocols, risk management practices, and facility regulations.

• Lead incident reviews and continuous improvements.

Qualifications

Required:

• Proven leadership experience managing operations in entertainment, recreation, sports facilities, or similar customer-focused environments.

• Strong business acumen with experience in budgeting, sales growth, and metrics analysis.

• Excellent communication, interpersonal, and decision-making skills.

• Ability to thrive in a dynamic, high-energy environment.

• Commitment to delivering top-tier guest experiences and team support.

Preferred:

• Prior experience with league or event operations.

• Background in basketball, athletic programs, or family entertainment.

• Familiarity with POS systems, CRM platforms, and scheduling tools.

What We Offer

• Competitive salary with performance incentives.

• Leadership role in an exciting, fast-growing entertainment concept.

• Opportunity to shape culture, operations, and community impact.

• Supportive team environment and professional growth opportunities.